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Customer Relationship Management

Customer Relationship Management

Boost Efficiency, Productivity, and Quality Across Your Operations

At Micraft Solutions Pvt. Ltd., we offer a comprehensive Sales CRM and After-Sales Ticketing System designed to streamline your sales process and enhance customer satisfaction. Our solution integrates advanced features to manage leads, contacts, opportunities, sales automation, quoting, forecasting, after-sales support, and more.

  • Customer Data Management
  • Analytics and Reporting
Delivery Models

Key Components of CRM

Lead Management

  • Capture and Track Leads :

    Efficiently capture leads from various sources and track their progress through the sales funnel.

  • Lead Assignment :

    Automatically assign leads to sales representatives and monitor their progress.

Contact Management

  • Centralized Database :

    Maintain a centralized database of customer contacts with detailed information, including communication history and preferences.

  • Contact Segmentation :

    Segment contacts based on demographics, behavior, or other criteria for targeted marketing campaigns.

Opportunity Management

  • Sales Pipeline Tracking :

    Track sales opportunities through the sales pipeline, monitoring their status, stage, probability, and expected close date.

  • Reminders and Follow-Ups :

    Set reminders and follow-up tasks to nurture opportunities and advance them through the pipeline.

Quoting Generation

  • Professional Quotes and Proposals :

    Create professional-looking quotes and proposals directly within the CRM, customized based on customer requirements and pricing structures.

  • Track Quote Status :

    Monitor quote status and revisions, easily converting accepted quotes into sales orders.

Sales Forecasting

  • Accurate Sales Forecasts :

    Generate accurate sales forecasts based on historical data and current pipeline status.

  • Analyze Sales Trends :

    Analyze sales trends, conversion rates, and win/loss ratios to predict future revenue.

After-Sales Ticketing System

  • Integrated Ticketing System :

    Manage post-sales support requests with an integrated ticketing system, automatically creating tickets for customer inquiries, issues, or service requests.

  • Ticket Assignment :

    Assign tickets to appropriate support agents and track resolution progress.

Knowledge Self-Service Portal

  • Customer Knowledge Base :

    Provide a knowledge base or FAQ section for customers to find answers to common questions.

  • Self-Service Portal :

    Enable customers to submit support tickets and track their status through a self-service portal.

Analytics and Reporting

  • Comprehensive Reports :

    Generate comprehensive reports on sales performance, pipeline metrics, and ticket resolution times.

  • Monitor KPIs :

    Monitor key performance indicators (KPIs) such as conversion rates, customer satisfaction scores, and ticket backlog.

Sales Automation

  • Automate Repetitive Tasks :

    Automate tasks such as email follow-ups, appointment scheduling, and lead scoring to improve efficiency.

  • Workflow Automation :

    Use workflow automation to streamline processes and trigger automated actions based on predefined criteria, such as sending follow-up emails after demos.

Custom Web App & Mobile App Development


Deep SharePoint Knowledge

ASP.NET Core MVC

Build dynamic and scalable web applications using the latest ASP.NET Core MVC framework.

Custom Solutions Tailored to You

Web API 2.0

Develop robust and secure APIs to integrate with your web application or mobile application.

Enhanced Collaboration

Angular & Blazor

: Create interactive and feature-rich single-page web applications (SPAs) with Angular or Blazor frameworks.

Robust Security

ReactJS

: Leverage the power of ReactJS to develop modern and dynamic web applications with reusable components.

Scalable Solutions

Xamarin

Build native mobile apps for iOS and Android using a single codebase with Xamarin's cross-platform development capabilities.

Expert Support

Flutter

Develop beautiful and high-performance mobile apps for iOS and Android using the versatile Flutter framework.

Delivery Models

Transform Your Sales and Support with Micraft Solutions Pvt. Ltd.

Discover how Micraft Solutions Pvt. Ltd. can revolutionize your sales and support operations with our advanced CRM solutions. Contact us today to learn more and schedule a consultation with our experts..

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Unlock the Potential of Your Business Today